FAQS

FAQs

1. How do I know my shoe size?
We recommend checking our Size Guide to find the perfect fit. If you’re between sizes, we suggest sizing up. If you have any specific questions, our customer service team is happy to assist!

2. Can I change or cancel my order?
If you need to make changes or cancel your order, please contact us as soon as possible at lancevinakeifala@gmail.com. Unfortunately, we cannot make changes once the order has shipped.

3. How long will it take to receive my order? 

All orders are subject to a processing period of 2-4 business days prior to shipment

(BY LA are partnered with FedEx)

• United Kingdom: 1-2 days 
• USA: 2-4 days
  
• Other International countries: Times may vary depending on the destination. (Approximately between 4 - 7 business days)

4. Do you offer international shipping?
Yes! We ship to select countries. Shipping fees and delivery times vary depending on the destination. You’ll be able to see shipping options and costs at checkout.

5. Can I track my order?
Yes! Once your order has shipped, we’ll send you an email with tracking information so you can monitor your package.