FAQS
FAQs
1. How do I know my shoe size?
We recommend checking our Size Guide to find the perfect fit. If you’re between sizes, we suggest sizing up. If you have any specific questions, our customer service team is happy to assist!
2. Can I change or cancel my order?
Once your order is placed, it’s processed quickly. If you need to make changes or cancel your order, please contact us as soon as possible at [customer service email]. Unfortunately, we cannot make changes once the order has shipped.
3. How long will it take to receive my order?
- Next Day Shipping UK: Next day delivery
- Standard shipping UK : 2 - 4 business days
- International shipping: Times may vary depending on the destination. (Approximately between 5 - 7 business days)
4. Do you offer international shipping?
Yes! We ship to select countries. Shipping fees and delivery times vary depending on the destination. You’ll be able to see shipping options and costs at checkout.
5. Can I track my order?
Yes! Once your order has shipped, we’ll send you an email with tracking information so you can monitor your package.
6. What if my shoes don’t fit or I don’t like them?
We accept returns and exchanges within 30 days of purchase, as long as the shoes are in new, unworn condition. Please refer to our Returns & Exchanges Policy for more details.
7. How do I return an item?
To return an item, please contact our customer service team at [customer service email] to initiate the return process. You’ll need to return the shoes using a trackable shipping method, and return shipping is at the customer’s expense unless the item is defective.