Shipping / Returns Policy

Shipping / Returns Policy

This Shipping / Returns Policy outlines the terms and conditions regarding the shipment of products purchased through our website.

Order Processing

All orders are subject to a processing period of 2-4 business days prior to shipment. This timeframe allows us to carefully prepare and package your order to ensure its safe and accurate delivery.

Shipping Rates & Delivery Estimates

Shipping charges will be calculated and presented at the time of checkout. Delivery estimates are provided as a guide and commence from the date of shipment, not the date of order. 

Shipment Confirmation & Tracking

Upon shipment of your order, a confirmation email will be sent to the email address provided during checkout. This email will include tracking information, enabling you to monitor the progress of your shipment. Please allow up to 24 hours for the tracking information to become active.

Damages and Discrepancies

In the event that your order arrives damaged or with discrepancies, please contact us immediately upon receipt. Retain all original packaging materials and the damaged merchandise, as they may be required for claim processing.

No Returns

Please note that all sales are final. We do not accept returns or exchanges unless the item you received is defective or incorrect due to our error.

Questions

For any inquiries regarding the shipment of your order, please contact founder lancevinakeifala@gmail.com. We are committed to ensuring a seamless and satisfactory shipping experience.